At Full-Bio.com, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains what information we collect, how we use it, how long we keep it, and what rights you have when using our webshop.
Full-Bio.com is an online shop that sells tea and related products. By using our website or placing an order, you agree to the practices described in this Privacy Policy.
1. What Personal Data We Collect
When you visit Full-Bio.com, place an order, create an account, or contact us, we may collect the following types of personal data:
- Name and surname
- Billing and shipping address
- Email address
- Phone number
- Order details
- Payment confirmation details
- IP address
- Browser and device information
- Website usage data
- Messages sent through contact forms or customer support
We only collect personal data that is necessary to provide our services, process orders, improve our website, and communicate with customers.
2. How We Use Your Personal Data
We use your personal data for the following purposes:
Order Processing
We use your name, address, email, phone number, and order details to process, confirm, pack, ship, and deliver your order.
Payment Processing
Payment details are processed securely through payment service providers. Full-Bio.com does not store full credit card or payment card details on its own servers.
Customer Support
We use your contact information and order details to answer questions, resolve issues, process returns, and provide customer service.
Website Improvement
We may use technical and usage data to improve the performance, security, usability, and content of Full-Bio.com.
Legal and Accounting Obligations
We may store invoices, order records, payment records, and related information when required by tax, accounting, consumer protection, or other applicable laws.
Marketing Communication
If you subscribe to our newsletter or agree to receive promotional emails, we may send you updates about products, offers, tea-related content, and news from Full-Bio.com. You can unsubscribe at any time by using the unsubscribe link in our emails or by contacting us through the website.
3. Legal Basis for Processing
We process your personal data only when there is a lawful reason to do so. Depending on the situation, the legal basis may include:
- Performance of a contract, such as processing and delivering your order
- Compliance with legal obligations, such as accounting and tax requirements
- Legitimate interest, such as website security, fraud prevention, and customer service
- Consent, such as newsletter subscriptions or optional marketing cookies
4. Cookies and Tracking Technologies
Full-Bio.com may use cookies and similar technologies to make the website function properly, improve user experience, analyze website traffic, and support marketing activities.
Cookies may be used for:
- Shopping cart functionality
- Checkout functionality
- Login sessions
- Website security
- Website analytics
- Remembering user preferences
- Marketing and advertising, where applicable
You can control or delete cookies through your browser settings. Some cookies are necessary for the website to function correctly, especially for cart and checkout features.
5. Sharing Personal Data With Third Parties
We do not sell your personal data.
However, we may share necessary personal data with trusted third parties who help us operate the webshop and provide our services. These may include:
- Payment processors
- Shipping and delivery companies
- Website hosting providers
- Email service providers
- IT and security service providers
- Accounting or legal service providers
- Analytics and marketing tools, where applicable
These third parties may only process your personal data for the specific services they provide to Full-Bio.com and must protect your data appropriately.
6. International Data Transfers
Some service providers may process data outside your country or outside the European Economic Area. When this happens, we take appropriate steps to ensure that your personal data remains protected according to applicable data protection laws.
7. How Long We Keep Your Personal Data
We keep personal data only for as long as necessary for the purposes described in this Privacy Policy.
Order, invoice, and accounting records may be kept for the period required by applicable tax and accounting laws. Customer support messages may be kept for as long as needed to resolve inquiries and protect our legitimate interests. Newsletter data is kept until you unsubscribe or request deletion.
When personal data is no longer needed, we delete it or anonymize it where possible.
8. Your Privacy Rights
Depending on your location and applicable data protection laws, you may have the right to:
- Request access to your personal data
- Request correction of inaccurate personal data
- Request deletion of your personal data
- Request restriction of processing
- Object to certain types of processing
- Withdraw consent at any time
- Request a copy of your personal data
- Lodge a complaint with a data protection authority
To exercise your rights, you can contact Full-Bio.com through the contact options available on the website.
9. Account Data
If you create an account on Full-Bio.com, we may store your login information, order history, billing details, shipping details, and account preferences.
You are responsible for keeping your account login details secure. If you believe your account has been accessed without permission, please contact us as soon as possible.
10. Newsletter and Email Marketing
If you subscribe to the Full-Bio.com newsletter, we may use your email address to send product updates, special offers, tea-related content, and webshop news.
You can unsubscribe at any time by clicking the unsubscribe link in any marketing email. After unsubscribing, you may still receive transactional emails related to your orders, payments, delivery, or customer service requests.
11. Security of Your Data
We take reasonable technical and organizational measures to protect your personal data against unauthorized access, loss, misuse, alteration, or disclosure.
However, no website, server, or internet transmission is completely secure. While we work to protect your information, we cannot guarantee absolute security.
12. Children’s Privacy
Full-Bio.com is not intended for children. We do not knowingly collect personal data from children. If we become aware that a child has provided personal data without appropriate consent, we will take steps to delete that information.
13. Links to Other Websites
Full-Bio.com may contain links to third-party websites, such as payment providers, delivery services, social media platforms, or external resources.
We are not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing their privacy policies before providing personal data.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our webshop, legal requirements, or data processing practices.
The latest version will always be available on Full-Bio.com. Continued use of the website after changes are published means you accept the updated Privacy Policy.
15. Contact
For privacy-related questions, data requests, or concerns about how your personal data is handled, you can contact Full-Bio.com through the contact options available on the website.